This grievance procedure has been established to meet the requirements of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
This process may be used by any individual who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the County of Calaveras.
Employment-related complaints of disability discrimination are governed separately by the County’s personnel policies and applicable employment procedures.
How to File a Grievance
A grievance should be submitted in writing and should include enough information to allow the County to review and respond to the concern. This may include the grievant’s name, address, telephone number, location of the issue, date of occurrence, and a description of the alleged discrimination or accessibility barrier.
Written grievances should be signed by the grievant or by the grievant’s authorized representative. If assistance is needed, alternative filing methods will be made available upon request for persons with disabilities.
The grievance should be submitted as soon as possible, but no later than 60 calendar days after the alleged violation.
Review and Response Process
Within 15 calendar days after receiving the grievance, the ADA Coordinator or designated representative will contact the grievant to discuss the grievance and possible resolutions.
Within 15 calendar days after that discussion, the ADA Coordinator or designated representative will provide a written response. When appropriate, the response will be provided in an accessible format such as large print, Braille, audio format, or another format that meets the needs of the grievant.
The written response will explain the position of the County of Calaveras and may include options for substantive resolution of the grievance.
Appeal Process
If the response from the ADA Coordinator or designated representative does not satisfactorily resolve the issue, the grievant or authorized representative may appeal the decision within 15 calendar days after receipt of the initial response.
The appeal should be submitted to the County Executive Officer or designee. The County Executive Officer or designee will review the grievance, discuss possible resolutions, and issue a final written determination.
Record Retention
All written grievances received by the ADA Coordinator or designated representative, appeals submitted to the County Executive Officer or designee, and written responses from these offices will be retained by the County for at least three years.
ADA Grievance Forms
Use the online form to submit electronically, or download and print the form for mailing or delivery to the ADA Coordinator.
Submit Online ADA Grievance Form
Download Printable ADA Grievance Form
Printed forms may be returned to:
Doug Oliver
ADA Coordinator
County of Calaveras
891 Mountain Ranch Road
San Andreas, CA 95249